In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
Principal Consultant- Tech Lead ServiceNow
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Lisbon, Portugal
Hybrid
Responsibilities
- Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment
- Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work
- Review design and code per sprint to ensure quality
- Create and customize complex workflows and custom workflow activities
- Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks
- Contribute and review user stories
- Build and maintain technical documentation
- Monitor health, usage, and overall compliance of ServiceNow and its applications
- Provide production support and be able to resolve problems under pressure
- Coordinate sub-production testing, evaluation, and regression remediation
- Support COE in continuous development of training paths for professional advancement
- Contribute to ongoing definition of best development and solution practices
- Lead training workshops as mean to spread experiences gained across the practice
Required Experience
- Relevant experience ServiceNow Development
- Prior experience in leading client projects as a technical lead
- Certified System Administrator (CSA) plus one mainline Implementer certifications (CSM /HRSD/ITSM/GRC etc.)
- Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
- Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc…
Required Skills
- Excellent communication skills in English to communicate effectively with clients and the team
- Good management, analytic, problem solving & interpersonal skills
- Self-motivated, Positive outlook & result oriented
- Knowledge of Azure DevOps/ TFS / Jira / Rally Etc. will be nice to have