Principal Consultant- Tech Lead ServiceNow

Lisbon, Portugal

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Hybrid

In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.

Responsibilities

  • Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment
  • Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work
  • Review design and code per sprint to ensure quality
  • Create and customize complex workflows and custom workflow activities
  • Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks
  • Contribute and review user stories
  • Build and maintain technical documentation
  • Monitor health, usage, and overall compliance of ServiceNow and its applications
  • Provide production support and be able to resolve problems under pressure
  • Coordinate sub-production testing, evaluation, and regression remediation
  • Support COE in continuous development of training paths for professional advancement
  • Contribute to ongoing definition of best development and solution practices
  • Lead training workshops as mean to spread experiences gained across the practice

Required Experience

  • Relevant experience ServiceNow Development
  • Prior experience in leading client projects as a technical lead
  • Certified System Administrator (CSA) plus one mainline Implementer certifications (CSM /HRSD/ITSM/GRC etc.)
  • Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
  • Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc…

Required Skills

  • Excellent communication skills in English to communicate effectively with clients and the team
  • Good management, analytic, problem solving & interpersonal skills
  • Self-motivated, Positive outlook & result oriented
  • Knowledge of Azure DevOps/ TFS / Jira / Rally Etc. will be nice to have